Customer Experience Tracking

We help foreign brands build better experiences in China

What we do

We get customer experience feedback via WeChat, analyze it and deliver actionable insights across your organization.

Pullpath users spend 42% more money in WeChat stores.

Here's how we do it

Place QR codes or links anywhere in the customer journey

  • Purchase funnel
  • Welcome messages
  • Packaging
  • Retail locations

Users get points and earn rewards for their feedback

  • It's quick & easy
  • Fun activities
  • Exclusive access
  • Complete challenges

Our analysts go deep to give you new insights about your customer "tribes"

  • Fitness moms
  • Tier 1 "first jobbers"
  • Migrant workers
  • 20-24 Male Gamers

And here's what you get

Real-time dashboards allow you to manage the customer experience and role-based reporting via WeChat drives change throughout your organization, even to front line staff.

Pullpath users average more than 30 interactions, providing your CRM with robust customer profiles & rich marketing data.

It's that simple.

  • No IT needed

    Just add a link or QR

  • We do the heavy lifting

    We analyze & deliver insights

  • Data is all yours

    24-7 access & exportable

  • CRM & API friendly

    Import rich user profile data

Let's talk about your business & share some case studies